Website help

Contents[Hide]

The plan is to move many of the How To's and Tutorials for website stuff over here from the forum, but for the time being you can visit the old section for many forum-specific help topics.

However, with the new website, many of those will be rendered obsolete. If you have a question or need help on something not addressed here, email [email protected]

Registration

What is the registration keyword?

Many people write to say that they can't find the "registration keyword." That's by design; it's hidden within the Pre-registration Orientation Guide, and the only way to find the keyword is to read the document in earnest. This is required reading for registration. It covers the policies of the website, protects us from spammers and solicitors, and improves the overall smoothness of the user experience.

I signed up but can't login

All new accounts require approval by the admins. This can take up to 48 hours, because sometimes we're just nowhere near an Internet connection. If your account was registered with the correct registration keyword, you'll get an email alerting you that your account is active. If you didn't enter the correct registration keyword, you'll never get an email. If you haven't heard from us in 1 week, read the Pre-registration Orientation Guide and email us at 7700[at]backcountrypilot.org with your username and the correct registration keyword. We'll activate you manually.

Account, email, and password

Troubling logging in? Need to change the email address on your account? Here's a list of common tasks or issues:

Changing username

Users cannot change their own username. If you'd like your username changed to something else, PM or email one of the admins. You may only request a username change once, so be sure it's something you can live with.

Changing email address

Begin by logging into your account. Click on the main menu item "ME." Your public profile will appear with a menu near the top. Hover over (or tap once on tablet) the "Profile" menu until you see the submenu appear. Select "Edit profile."

Once the profile form appears, you'll need to click on Account Details to reveal the email address and password fields. Change them as needed, then click Save.

Lost password

For security reasons, we can't actually send you your password. In fact, passwords are not even stored in a readble way in the database. Your only option, should you forget your password, is to reset it. Start by visiting the Lost Password page.

Once there, enter your email address. You'll be emailed a temporary password, which you should immediately change upon logging in again.

Forum access: "TOO MANY REDIRECTS" problem

I've been getting reports of this issue lately. The easy solution is to just delete all backcountrypilot.org cookies and re-login. Just now I deleted all sessions on the server, so people may have to log back in anyway.

Explanation:

Viewing the forum does not require one to be logged in, but if the server detects a BCP cookie, it tries to process it to recover your session (automatically log you in.) It will redirect you to the login page if it can;t process the cookie, but once back on the login page, it sees that cookie again thinking it's valid and redirects you again and... infinite loop. Most browsers catch this so they don't crash.